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policies

Forest Nails & Spa is

committed to providing a relaxing atmosphere and best experience for every our guest.

The following Salon & Spa Policies are intended to enhance everyone’s experience with us.

GENERAL

Forest Nails & Spa is not responsible for lost, stolen, or damaged items.

RESERVATIONS

Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

  • For services we require credit card information upon booking as we have a 24-hour cancellation policy.

  • Please note that if you cancel within that 24-hour period, you will be subject to a charge of 50% of the service price.

  • If you no-show, you will be charged 100% of the service price. Any appointment that a client fails to call and adjust or cancel will be considered a “no-show”.

  • Cancellations will not be accepted via e-mail.

  • Our Team depends on your timely arrival or cancellation. Thank you for your cooperation!

DISCOUNT

  • Please be advised that all discounted Gift Cards, Gift Certificates, Package Deals and Spa Week Offers cannot be combined with any other Fo:rest Nails & Spa offers, discounts and promotions.

  • First time clients And reffer clients receive 20% off any salon and spa services. Some restrictions may apply.

  • Gratuities: Cash only.
     

REFUND

All service, series and gift cards sales are final.

  • Unopened items may be returned within 14 days with proof of purchase as required by Forest Nails & Spa in order for any exchanges and/or refunds to be given. 

  • Due to health regulations, we regret that we cannot accept opened and/or used returns of the following items: skin care products, nail care and pedicure care products.

  • Gift Certificates and service series are non-refundable, and are good for one year. We are not responsible for lost or stolen gift certificates.

  • No refund policy on services completed at our salon. We offer complimentary fixes within 7 days of the service completion pending management approval.

LATE ARRIVALS

  • We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know!

  • However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.

  • For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period.

GIFT CARD

  • Gift cards redeemed at our locations, online or by phone.

  • Forset Nails and spa is not responsible for lost Gift Cards or eGift Cards. They are not transferable or redeemable for cash or credit.

  • Gift Cards and eGift Cards cannot be used towards Membership,Series or Gratuity.